Shipping policy

Processing Time.
Orders are processed and handed to the carrier within 3–5 business days after payment is confirmed. You will receive an order confirmation email with your item details.

Where We Ship From.
Our products are fulfilled by trusted logistics partners and typically ship from our overseas fulfillment network in Asia. This allows us to keep prices fair while delivering reliably.

Shipping Destinations.
We currently ship to the United States — our primary market.

Delivery Time.
Standard shipping usually takes 7–15 business days, depending on the carrier and local customs clearance. Remote areas may take a little longer.

Tracking.
A tracking number is generated and emailed to you within 7 days of your order being shipped. Please allow 24–48 hours for tracking information to update online.

Shipping Fees.
We offer free standard shipping on all orders of $49 or more. Orders under $49 incur a flat $6.99 shipping fee, which is shown at checkout.

Customs & Import Duties (United States).
Because we ship from our overseas fulfillment network, orders entering the United States are processed by U.S. Customs and Border Protection (CBP). Most consumer orders valued under $800 are not subject to import duty under the de minimis rule. If any duties or taxes apply to your order, they are the responsibility of the customer and are not included in the item price or shipping cost.

Delays.
Occasionally, customs clearance or carrier delays can extend delivery beyond the estimated timeframe. We appreciate your patience, and we will always help if anything goes wrong — please contact us at pausadesk.shop@outlook.com.